The Challenge
The IT division of a global utility company needed to address several problems:
- Reduce turnover in help desk staff and retain an experienced internal knowledge base
- Acquire hard to find high-level talent for specific projects
- Retain strong controls but not expend unnecessary managerial resources overseeing staff
Entre's Solution
IT Managed Services from Entre Computer Services.
Entre Computer Services has extensive expertise in managing help desk and deskside services. We understand what true customer service is all about. Better yet, we understand the flexibility that can be found when managed correctly, to deliver the appropriate service level.
We also know where to find high-level talent whether they are analysts, project managers, developers or senior management.
Finally, we understand that our customers don't want to give away “the keys to the kingdom,” but neither do they wish to provide detailed day-to-day oversight. We help build SLAs that achieve retention of control while putting the onus of timely delivery back on Entre.
Today, this global utility company uses Entre Computer Services to provide IT Managed Services to more than 5,000 users in numerous locations. Help desk services, deskside support, PC refresh, project management and data center services and management are some of the provided IT services.
Immediate Advantages
- Reduced turnover in help desk staff
- Available high-level talent resources for any project
- Over 5,000 users in numerous locations enjoy seamless support