FAQ

Yes, service levels may be adjusted up or down at the discretion of the client with notice to Entre and prior to the monthly billing cycle. This ensures flexibility as your business needs evolve.

Yes, we showcase a variety of successful projects across different industries on our website and upon request during the discovery process.

Not necessarily. Entre’s automated EDR technology and Security Operations Center can monitor device activity, detect threats, and perform advanced operations, allowing you to scale without requiring in-house expertise.

Yes. Through Remote Monitoring and Maintenance, we monitor your systems 24/7, detect issues before they become problems, and perform maintenance tasks remotely, keeping your business secure, efficient, and productive.

Yes. Unit pricing is based on consumption and adjusts dynamically month to month. On-site services can be funded through pre-purchased Block Hours or Time-and-Materials, offering options to fit different budgets.

Yes. Many applications can be deployed via our remote desktop tools. If needed, we’re happy to send a technician to your site for installation and hands-on support.

Yes, you can schedule a consultation with our team to discuss your IT needs. Contact us today to see if you qualify for a free assessment.

Our ongoing vulnerability scanning provides real-time insights into your IT security landscape. We prioritize remediation of the most critical issues and support compliance with frameworks such as NIST, HIPAA, and PCI.

Entre has been delivering trusted IT solutions since 1984, proudly serving businesses with a team that combines technical excellence with a people-first approach. 

We provide clear SLAs with guaranteed response and resolution times, tailored to various business requirements.

Contact us via phone, email, or our website to discuss your needs and kickstart the service request process.

We offer cloud services, cybersecurity, data management, and custom software solutions tailored to your business needs.

Entre has full-service offerings. From staffing and support to development and consulting, our team cares about what you need.

Headquartered in Rochester, NY, Entre has a strong local presence but also supports clients with national and international operations. This allows us to deliver personalized support while leveraging our global reach and resources to address complex, multi-location challenges.

Based on your IT support requirements, Entre will craft a customized IT Managed Services solution that provides full time support for your servers.

By reducing downtime, optimizing system performance, and leveraging the latest technology to enhance productivity.

For Managed Services, we operate on a cost-plus basis to keep pricing competitive and transparent. Our quotes allow you to spot-check and confirm that you are receiving real value.

Remote Managed Services, Network/Cloud Services, and Cybersecurity are included under Entre’s Managed IT Services.

We offer cloud services, cybersecurity, data management, and custom software solutions tailored to your business needs.

Our Help Desk provides 24/7/365 support, and can be contacted via phone, email, or chat.

Yes, our services are designed to be flexible and scalable to fit changing needs.

Yes. Proactive monitoring of events and services allows potential issues to be identified and remediated early.

Yes, Entre provides monthly reports on the status of your IT environment.

RMS is proactive and continuous, serving as a comprehensive monitoring and response layer over your existing systems.

Entre’s RMS reduces downtime through proactive monitoring and handles routine maintenance (patching, packups, etc.), freeing up your team to focus on strategic work.

RMS includes 24/7/365 oversight, monitoring of systems and devices, remediation of failures, monthly reporting and asset management, and more.

Absolutely. We provide end-user training sessions to help staff resolve common issues like password resets, software updates, and safe browsing practices.

Yes, 24/7 support is available for clients with managed service agreements. Emergency on-site visits can also be arranged when needed.

We use secure, encrypted remote desktop tools with your permission. You maintain full visibility while we work, and you can end the session at any time.

Most issues can be resolved remotely. If the problem involves hardware, cabling, or complex network setup, we’ll schedule an on-site visit.

Remote support is available immediately during business hours, and 24/7 for managed clients. On-site support is typically scheduled the same day or within 24 hours depending on urgency.

Yes. All remote sessions are encrypted, temporary, and only initiated with your consent. No one can access your systems without authorization.

Remote support requests are usually handled within minutes. On-site support is based on your service agreement and can be dispatched the same day for critical issues.

If remote troubleshooting isn’t successful, we’ll escalate to an on-site visit and resolve the problem in person.

Hardware repairs, server installations, network cabling, phone system setup, and physical equipment troubleshooting generally require in-person service.

Software errors, system slowdowns, email issues, printer setup, updates, malware removal, and most configuration problems can be solved remotely.

We offer both remote support (via phone, chat, or secure remote access) and on-site support for issues that require in-person troubleshooting or installation.

Yes. Entre will guide you from strategy to deployment, delivering secure, scalable cloud solutions that improve flexibility, performance, and business continuity.

Yes. Entre’s approach includes integrated on premises and cloud infrastructure, seamless data and app migration, VPN and remote access configuration, and more.

Yes, all network services are tailored to your specific needs. We not only design secure systems but also ensure they are installed and maintained correctly.

Entre utilizes firewall setup and intrusion prevention, endpoint protection and threat detection, security audits and vulnerability scans, and ongoing monitoring and incident response.

Yes, cybersecurity is included for all RMS customers. We ensure your systems are secure, up-to-date, and monitored continuously.

Yes, Entre will educate employees on recognizing and preventing cyber threats, reducing human error, and strengthening your organization’s overall security posture.

Through strict security measures, regular audits, and adherence to global compliance standards.

Entre offers expert guidance to develop and implement tailored security strategies that protect your business, mitigate risks, and ensure long-term resilience against cyber threats.

Entre provides hybrid backup solutions to keep your data protected and quickly recoverable. In the event of an outage, our team has deep expertise in recovery, backup validation, and continuity planning.

Yes, our advanced cloud-based phone system sits directly inside Teams. No extra license needed.

Yes, you can keep any existing phone numbers when switching to Entre Communications powered by Elevate.

Yes. Entre Communications powered by Elevate enables workers to collaborate from anywhere on any device.

VoIP systems don’t require any additional hardware to buy, install, manage, upgrade, or replace. Entre Communications powered by Elevate enables workers to collaborate from anywhere.

Entre Communications powered by Elevate includes features like call queues, SMS, monitor, whisper, and barge to optimize call handling.

Yes, Entre’s recruiting services include finding and placing independent contractors, giving you flexibility for short-term or specialized projects without long-term commitments.

By outsourcing, you avoid the time-consuming hiring process and reduce costs associated with employee benefits, payroll, and administrative tasks since Entre manages these for you as the employee of record.

No, outsourcing can be for both temporary and long-term roles. Entre manages the employment details, providing you with reliable talent for as long as you need them.

• Business Analyst
• CIO
• CISO
• Cloud Engineer
• Cybersecurity Engineer
• Data Analyst
• Deskside Support Technician
• Field Engineer
• Front End Developer
• Full Stack Developer
• Helpdesk Technician
• IT Director
• Network Engineer/Admin
• Project Manager
• Software Engineer
• Systems Engineer/Admin
• Telecommunications Analyst

Outsourcing with Entre provides access to top talent without the administrative burden. Entre serves as the employee of record, managing HR, payroll, and benefits, allowing you to focus on your business while still benefiting from skilled employees.

Entre specializes in technology and IT but also provides recruiting and outsourcing services across various industries, tailoring talent solutions to meet specific business needs.

• Recruiting involves finding talent for your business, including direct hires or contract employees who are independent contractors.
• Outsourcing means hiring employees through Entre Computer Services, where Entre serves as the employee of record, handling payroll, benefits, and HR tasks on your behalf.

Entre can recruit both direct-hire employees for permanent positions and contract employees who work as independent contractors for short-term or project-based needs.

Recruiting is ideal when you need permanent employees or contract employees directly working for your company. It’s best for businesses looking to build long-term teams or for specialized short-term projects with independent contractors.

Yes. Our consultants deliver customized strategic plans that consider your company’s future direction, not just your current state.

Entre doesn’t just advise, we deliver real solutions that enhance productivity and profitability by implementing technology tailored to your specific needs.

We focus on the strategic needs of your organization, ensuring that technology capabilities support and enhance your business strategy, not limit it.

Entre provides a suite of consulting offerings, including IT assessments, compliance and cybersecurity, product selection, data visualization and Power BI, and application development.

Yes, Entre provides seamless communication, integration, and functionality across your critical business systems.

Yes, Entre designs and develops tailored software solutions to meet your unique business needs, enhancing efficiency, scalability, and user experience.

Custom apps help with internal operations and productivity, loyalty and rewards, sales and marketing, data and analytics, and industry-specific solutions.

Our developers are proficient in JavaScript, Java, Python, Kotlin, Swift, C#, Visual Basic, and Ruby.

Yes, Entre unlocks endless possibilities to make AI work for you.

By licensing Copilot Studio, you can build customized AI functionality to bring efficiency to your business.

Entre creates, implements, and enforces policies on data loss prevention, ensuring your organization is ready for AI.

Entre has put together a list of Copilot educational resources into a one-page PDF that you can download here.

All of them! Entre makes AI work for you through readiness assessments; policies; data loss prevention policy creation, implementation, and enforcement; and licenses the Copilot studio to build customized AI functionality.

We assess your business needs and current environment to ensure you get the right equipment.

Yes, We leverage our strong vendor relationships to get you the best pricing and availability.

Yes, our engineers can configure and integrate your new tools seamlessly.

Yes, we manage the details so you don’t have to. We keep track of warranties, renewals, and future upgrade planning.

Yes. Whether it’s a new laptop, server, or license, Entre will get you the best deals on the right products.