A hunt group is a call-routing feature that directs incoming calls to a specific group of people (like sales or support), ensuring the call is answered by the first available team member.
Why it matters:
- Ensures customers reach the right department quickly.
- Distributes calls across a team instead of relying on one person.
- Reduces missed calls and improves response times.
Pro tip: Configure hunt groups with overflow rules — if one group can’t answer, the call can roll over to another team or voicemail.
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