A PBX is a private telephone network used within an organization. Modern PBXs are often cloud-based or virtual.
Why it matters:
- Routes calls efficiently within a business.
- Supports features like extensions, call queues, and auto-attendants.
- Cloud PBX eliminates the need for expensive on-premises hardware.
Pro tip: Moving from a traditional PBX to a cloud PBX reduces costs and simplifies management.
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